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If I have a billing concern, whom do I reach out to?
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Nightwatch Security
Knowledgebase
If I have a billing concern, whom do I reach out to?
Clients have two methods for seeking clarification for their billing issues. These appear in no specific order, and you can utilize either avenue.
Contact your Account Manager:
Your account manager or corporate contact has the ability to review your invoice, and provide answers for charges which may appear. These people can also request adjustments as needed.
Contact our Billing Department:
Our billing personnel is available normal business hours to assist you. Call us at (800) 961-2631 or open a support ticket at
http://help.communityrespondalarm.com
.
If we've made an error, and a credit is due, we'll issue a credit memo promptly. The total amount of your credit will also appear on the invoice immediately following your concern.
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Article details
Article ID:
6
Category:
Billing and Invoices
Date added:
09-05-09 03:24:04
Views:
80
Rating (Votes):
(9)
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