Electronic Billing - eBill

Nightwatch Security uses PayPal to provide the easiest and most secure method of electronically collecting fees for services provided. On or about the 1^st of the month, you will receive an e-mail containing your invoice. Like a print invoice, your payment will be due upon receipt, usually 19 days after the statement date. Once enrolled in eBill, you may not pay by check without first contacting the billing department.

Participation is EASY!

·         EASIEST -  Online: Visit the client service center, and click the eBill link. Follow the instructions, and wait for a confirmation e-mail from our office.

·         Check the eBill box: Check the eBill declaration on your remittance slip. Processing and completion takes up to two billing periods, so you will need to include payment when enrolling. Our billing office will send you a welcome packet to finalize enrollment.

·         Call Customer Care: Call (800) 961-2631 – Ext. 207. Our billing specialist will assist you in pre-enrollment. We will follow up with a welcome packet to finalize enrollment.

Cancelling eBill Enrollment:

·         Call Customer Care: Call (800) 961-2631 – Ext. 207. Our billing specialist will assist you with cancellation. Any outstanding electronic invoices will need to be paid at this time. You may elect to pay the outstanding electronic invoice first, or request a paper invoice. Due date and late fee schedules will still apply (if applicable), and there may be a service charge for requesting a paper bill while an electronic invoice is outstanding. The billing specialist will outline the option best for your situation.

Suspending eBill Enrollment:

·         Although suspending eBill enrollment is not necessarily advisable, special options are available. Please contact a billing supervisor for these requests.

A message about expired credit cards:

A credit or refund will not be issued for late fees that are assessed in the event you are unable to remit payment due to expired credit cards. These instances will be addressed according to our late/underpayment policy.

A message about eBill processing:

Electronic invoices will request payment to Tribridge Holdings. Tribridge Holdings Management, LLC is our third party administrator for special billing services.